Anglian Water Group Limited Half-yearly report for the six months ended 30 September 2023

Amidst an ongoing challenging backdrop, we have continued to invest over and above our operating profit, with capital expenditure in the period of £449 million. The first six months of 2023/24 saw Anglian Water Group achieve a 7.8% increase in revenue to £851.3 million and a 7.0% increase in operating profit to £246.7 million. “We are currently delivering a plan we committed to five years ago, and during that time customer priorities and public perception have dramatically changed. 

We are responding to this and will continue to invest to ensure our water recycling infrastructure is resilient to the growing impacts of climate change, so that performance in crucial areas, like pollutions, improves to where it needs to be.

This remains our biggest area of focus and we are redoubling our efforts and redirecting resources to achieve improvements. It is why, as well as continuing to invest in our customers' number one priority – safe, clean, resilient water – our £9 billion Business Plan for 2025-2030 places huge emphasis on this adaptation, doubling our investment in the environment, to £4 billion. “The absence of extreme weather between April and end of September has seen performance returning to normal across leakage, burst mains and interruptions to supply, as predicted. 

We’ve also achieved improved results for customer experience (CMeX), developer experience (DMeX) and provided record levels of financial support for more than 333,000 customers. Our AMP8 plan builds significantly on this record package, with customer bills expected to rise just 21p per day (15.5%) by 2030, a shareholder-funded medical needs discount, and support to ensure no customer will be in water poverty.